치과의료 인력의 원활한 의사소통에 영향을 미치는 요인 간의 상관관계
The relationship between factors influencing smooth communication among dental workers
이선경, 황경숙, 박용덕, 범경철,
소속 상세정보
이선경 ( Lee Sun-Kyoung ) - 경희대학교 치과대학 예방사회치과학교실 및 구강생물연구소
황경숙 ( Hwang Kyung-Sook ) - 신흥대학교 치기공과
박용덕 ( Park Yong-Duk ) - 경희대학교 치과대학 예방사회치과학교실 및 구강생물연구소
범경철 ( Beom Kyung-Chul ) - 경희대학교 법학전문대학원
KMID : 0355420110350010085
Abstract
Objectives. The purpose of this study was to investigate the relationship between factors influencing smooth communication between dental workers. Proper interpersonal communication among dental workers can increase the satisfaction of patients.
Methods. A survey was performed from January to April 2009 of 543 subjects (dentists, dental technicians, dental hygienists) living in the capital area of Seoul, Gyeonggi-do and Incheon Korea. The search tool was a structured questionnaire. The data collected were analyzed by frequency, descriptive statistics, chi-square test, Pearson’s correlation coefficient and multiple logistic Regression using the SPSS version 12.0.
Results. .Communication between dental workers afects patient satisfaction: this item was rated with more than 4 point on a 5 point Likert scale (p=.005). Communication between dental workers and communication between dental clinic and the dental laboratory also increased patient satisfaction (p＜.05). When communication between the dental clinic and the dental laboratory was smooth, it will decrease to remake dental prosthesis (p=.041).
Conclusions.Proper communication between dental workers increases patient satisfaction while reducing the need for remaking dental prosthesis. Therefore dental workers should share information with patients, and try to increase patient satisfaction.
키워드
치과의료 인력; 커뮤니케이션; 환자만족도
communication; dental workers; patient satisfaction
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